Tel: +44 20 7636 4052
36 New Oxford Street, London WC1A 1EP

Frequently Asked Questions

Please read the list of Frequently Asked Questions to see if this covers what you would like to know. If it does not, please do not hesitate to contact us by email to receive a direct response from a member of our experienced staff.


  • How do I enrol?

    To enrol with us; please check Enrolment Information page.

  • How do I pay for my course from abroad?

    You can transfer the payment directly into our bank account (details at the bottom of the application form). You can also pay by Credit Card (please complete and return this Credit Card authorisation form to

  • When can I start?

    You can start on any day, unless you are an Absolute Beginner (we have specific starting dates for Absolute Beginners, please ask reception.)

  • What exams can I take?

    Our General English courses can lead to Cambridge University Examinations such as;

    • First Certificate in English (FCE)
    • Certificate in Advanced in English (CAE)
    • Certificate of Proficiency in English (CPE)

    We also prepare students for the IELTS examination.

  • What happens if my visa is refused?

    You may claim a refund of the tuition fees paid (less £200 administrative charges). We require a copy of the letter of refusal . Please see our Terms and Conditions

  • What do I do if I need accommodation?

    Our college can arrange accommodation for you through an accommodation agency called Britannia Student Services. You will lose the deposit if you do not cancel booked accommodation at least one week before your planned arrival.

    Most accommodation is based in Zone 2, 3 or 4 (30 to 40 minutes from the college by public transport).

    Please show me some more information about accommodation.

  • Do I have to buy a book?

    You must buy a course book for each General English course you will be attending. These are available at reception for £30.
  • What is the number of students in a class?

    At present the average number of students attending a class is 12 with a maximum of 18. Generally morning classes are more popular and therefore bigger than afternoon classes.

  • Is Princes College accredited?

    Princes College is accredited by the British Council and a member of English UK, the world’s leading language teaching association.

  • Where is Princes College situated?

    We are situated five minute’s walk from the British Museum, at 36 New Oxford Street, London WC1A 1EP. The nearest underground station is either Tottenham Court Road (Central and Northern Lines) or Holborn (Central and Piccadilly Lines).

  • How do I complain?

    If you would like to make a complaint the procedure is as follows:

    * First you should speak to your teacher or to one of the reception staff.

    * If the teacher/reception staff cannot help you can speak to the Principal or email:, or speak to the General Manager / Welfare Officer(Peri) or email:

    * If you are not satisfied with the result the Principal will refer the complaint to the Directors.

    *If you are still not satisfied you can contact English UK, who have an Ombudsman available to receive complaints: English UK, 219 St John Street, London EC1V 4LY

  • Any other questions?

    If your query is not answered here, please send us any other questions via email.